Privacy Policy

Choicestation respects the privacy of individuals and businesses engaging with our custom furniture services in Australia. This policy explains how we collect, use, disclose, and safeguard personal information across enquiries, quotations, production, delivery, and aftercare. Our approach aligns with the Privacy Act 1988 (Cth) and the Australian Privacy Principles to the extent they apply to our activities.

Information we may collect includes contact details (such as name, phone number, and email), project address, preferences for materials and finishes, measurements, drawings or photos you choose to share, and correspondence records. Where we supply to trade partners or builders, we may also collect business contact details and site scheduling notes provided during coordination.

We collect information directly from you when you contact us, complete a form, send email, call our phone line, or discuss a project in person. We may also receive information from contractors engaged to assist with delivery or installation, but only to the extent required for logistics and safety. If you provide information about other occupants or site contacts, please ensure they have consented to that disclosure.

We use personal information to respond to enquiries, prepare quotes, design and build furniture, arrange delivery and installation, manage accounts, and provide product care guidance. With permission where required, we may share limited details with couriers or installers strictly for scheduling and access. We do not sell personal information. If we wish to use images of completed work for portfolio purposes, we will request consent before any publication.

Data security measures are applied to protect information against misuse, interference, and loss, as well as unauthorised access, modification, or disclosure. Practical steps include role-based access for staff, secure storage for records, and prudent retention periods. When data is *** longer needed for legal or operational reasons, we take reasonable steps to delete or de-identify it.

Our website may use analytics cookies to understand aggregated visit patterns, such as page views and time on page, which helps improve content and navigation. Cookies can be managed through your browser settings. Essential cookies support basic functions like remembering preferences during a browsing session. Links on our website may direct to social platforms or mapping services; their respective privacy practices apply when you use those services.

You may request access to the personal information we hold about you and seek correction if that information is inaccurate, out of date, incomplete, or misleading. We will respond within a reasonable timeframe and outline any steps required to verify identity before releasing details. In certain circumstances, we may be required to retain specific records for legal or accounting purposes; where this affects a request, we will explain the relevant considerations.

International disclosure of personal information is uncommon for our operations. If a supplier or service provider processes data outside Australia, we will assess the privacy protections in place and take steps designed to support appropriate handling. For marketing communications, you can opt out at any time using the instructions provided in the message or by contacting us directly.

Updates to this policy may occur periodically to reflect changes in law, technology, or our services. The latest version will appear on this page with an effective date. For questions or requests regarding privacy, please contact us using the details below. We aim to address concerns promptly and consider any suggested improvements.

Contact: Choicestation, 24 Curlew Street, Fitzroy VIC 3065, Australia. Phone: +61417839205. Email: Choicestation@gmail.com. If you believe your privacy complaint remains unresolved, guidance is available from the Office of the Australian Information Commissioner (OAIC) regarding next steps under applicable law.